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Markenvorschläge

    Kategorievorschläge

      Suchvorschläge

        Produktvorschläge

        Delivery

        We reserve the right to deliver orders only after all previous deliveries have been paid for.

        We also reserve the right to exclude payment methods and to make them dependent on a credit check, a maximum order quantity or your return rate. The return rate is the ratio of the returned items to the ordered items.

        If billing and delivery address are not in the same country, delivery is not possible!

        With the payment option "Prepayment" a delivery will only take place after receipt of payment. The goods will be reserved for delivery for 7 days.

        Due to our logistical processes, partial deliveries may occur. In this case you have the right to withdraw from the contract in part or in full. The withdrawal period is fourteen days from the day you received the first part of the ordered goods. To exercise your right of withdrawal, you must inform us by e-mail at info@globetrotter.de by means of a clear statement that you wish to withdraw from the contract in whole or for the orders not yet delivered. In order to comply with the cancellation period, it is sufficient that you send the notification of your cancellation decision before the end of the cancellation period.

        If you withdraw from this contract, we will reimburse you for all payments which we have received from you without any contractual consideration to you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the inexpensive standard delivery offered by us). We have fourteen days to make a refund from the day after we receive notice of your withdrawal. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you informed us of your decision to withdraw from the contract in whole or in part. The deadline is deemed to have been met if you dispatch the goods or merchandise before the deadline expires.

        Please return the item or items to:

        Fenix Outdoor Logistics GmbH
        - Globetrotter Reklamationen -
        Am Alten Flugplatz 7
        19288 Ludwigslust

        A free return of the item or items within Germany is possible. We provide you with a return label in your customer log-in with which you can return the package free of charge via Hermes or DHL.

        You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the nature, properties and functioning of the goods.

        A total right of withdrawal does not exist for contracts

        • for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer - in this case a partial withdrawal is also excluded
        • for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded
        • for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery
        • for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature
        • for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market, over which the entrepreneur has no influence
        • for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery
        • for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts

        Shipping costs are incurred only once for partial deliveries.

        Your right of withdrawal remains unaffected by the right of withdrawal for partial deliveries.

         

        Lead Time

        After receipt of order.

        • Standard shipments will be made within 3-4 business days.
        • Express shipments will be made within 1-3 business days.
        • Express shipments to other EU countries will be dispatched within 24 hours and delivered normally.
        • Deliveries on a desired date will be ensured.
        • Deliveries on a desired date with a desired time will be ensured.
        • If the order is placed until noon, deliveries via express service will be made on the following business day between 8.00 a.m. and noon. Express orders are not delivered to third parties. In case of express orders containing dangerous goods, we cannot ensure express delivery.

         

        Reservation of Self-Supply

        In cases where we request goods from suppliers ourselves, the suppliers have been carefully selected by us and are reliable.

        Should an item that you ordered online not be available for shipment because our supplier does not provide us with goods without our own culpability, we shall have the right to withdraw from the contract.

        To the extent to which we have concluded a congruent hedging transaction with the supplier in time to fulfill the contractual obligations and the supplier has violated these obligations, we shall not be responsible for the impossibility of performance.

        In the case of withdrawal, we will inform you immediately and in writing (also by e-mail) and will immediately reimburse any considerations already provided.

         

        Shipping Costs

        The shipping costs for an online order amount to 2.95 €; for all other order channels - phone, letter, e-mail, fax - a flat fee of 4.95 € will be charged.

        Subsequent deliveries are shipped free of charge.

        Express deliveries cost 5.00 € in addition to the shipping costs. Delivery will take place within 1-3 business days.

        Express deliveries to other EU countries cost 5.00 € in addition to the shipment costs. Your shipment will be given priority and dispatched within 24 hours. Shipment will be made normally.

        Hermes deliveries on a desired day cost 7.95 € in addition to the shipment costs.

        Hermes deliveries on a desired day and at a desired time cost 8.90 € in addition to the shipment costs.

        Overnight express deliveries cost 15.50 € in addition to the shipment costs. If the order is received until noon, shipment will be made on the next business day between 8.00 a.m. and noon.

         

        Payment

        Credit card

        We accept VISA and Mastercard.

        Upon successful entry of your credit card details as well as security credentials, the amount will be pre-authorized on your credit card. The actual debit of the amount takes place when the goods are shipped. For your and our security, we take part in "Verified by Visa" and "3D Secure System".

        For returns from orders with 'credit card' as a payment option: the amount of your return credit will be refunded simultaneously to your credit card.

        Instant transfer

        After the "Check & Confirm" page during the order process, you will be redirected to your online banking where you make the payment directly through your bank with your personal security credentials.

        If the entire order or individual items are canceled, the refund will be made simultaneously to the account from which we have received the instant transfer.

        For returns from orders with the payment option 'instant transfer': we will refund the return credit simultaneously to the account from which we have received the instant transfer.

        Advance payment

        We will send you the invoice by e-mail in a timely manner. This is possible for a minimum amount of 30.00 €. Please transfer the amount and specify only the invoice number in the reference field so that it can be assigned in a timely manner. The goods will be reserved for you during 7 days. We will ship immediately after receipt of your payment.

        For returns from orders with the payment option 'advance payment': please indicate your IBAN for refund on the withdrawal form.

        SEPA direct debit

        The amount will be withdrawn automatically from your bank account after 19 days. We will also notify you via e-mail (SEPA direct debit notice).

        We reserve the right to exclude payment options and to make them conditional upon  credit screening, a maximum order quantity or your return rate. The return rate is the ratio of the items you have returned to the items ordered.

        For returns from orders with the payment option 'SEPA direct debit': as the debit occurs only after 19 days, returns are automatically taken into account. Our notification e-mail (SEPA direct debit notice) states the amount that will actually be debited.

        Invoice

        For order values of at least 30 €, we also offer registered customers the payment option 'invoice'. We charge a processing fee of 1.50 € for the payment option 'invoice'.

        The invoice amount is due for payment within 14 days. Please indicate only our invoice number in the reference field when making your transfer.

        Our banking information:
        Svenska Handelsbanken
        BIC HANDSESS
        IBAN SE77 6000 0000 0000 5096 1209

        We reserve the right to exclude payment options and to make them conditional upon credit screening, a maximum order quantity or your return rate. The return rate is the ratio of the items you have returned to the items ordered.

        Please note that subsequent changes to the invoice (e.g. subsequent modification to address a company) are not possible.

        For returns from orders with the payment option 'invoice': simply reduce the invoice amount by the value of the returned goods - this is very easy! In case of overpay, just let us know your IBAN for refund.

         

        Contract Conclusion

        With your order, you submit an offer for conclusion of purchase agreement. We will confirm receipt of your order in writing (by post or e-mail). The purchase agreement will then be concluded in a binding way 3 business days after receipt of your order without the requirement for further explanation.

         

        Retention of Title

        The goods remain our property until they are paid in full.

         

        Invoices

        In case you have provided us with an e-mail address, you agree that the invoices will be sent exclusively to this e-mail address in PDF format.

        Please note that subsequent changes to the invoice (e.g. subsequent modification to address a company) are not possible.

         

        Cancellation Policy
        Start of the Cancellation Policy

        Right to withdraw

        You have the right to withdraw from this agreement within fourteen days and without stating any reason. The withdrawal period is fourteen days from the day on which you or a third party appointed by you, who is not the carrier, has or has taken possession of the last goods. To exercise your right to withdrawal, you shall contact us

        Fenix Outdoor Logistics GmbH
        - Globetrotter Returns -
        Am alten Flugplatz 7
        19288 Ludwigslust


        By phone: 040/ 679 66 179
        By e-mail: widerruf@globetrotter.de

        by means of a clear statement (e.g. a letter sent by post or e-mail) about your decision to withdraw from this agreement. You can use the sample withdrawal form attached to your order (if no longer available you can print it here), but this is not required. In order to comply with the withdrawal period, it is sufficient for you to send the notification regarding the exercise of the right to withdrawal before the withdrawal period expires.

        Consequences of withdrawal

        If you withdraw from this agreement, we shall refund all payments that we have received from you, including delivery charges (except for the additional costs arising from your choice of a different delivery method than the cost-efficient standard delivery offered by us), immediately and no later than fourteen days from the date on which the notification of your withdrawal from this contract was received by us. For this refund we will use the same payment option that you used for the original transaction unless explicitly agreed otherwise with you; in no event will you be charged any fees for this refund. We may refuse the refund until we have received the returned goods or until you have provided a proof of having returned the goods, whichever is the earlier. You shall return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you inform us of the withdrawal from this agreement. The deadline will be met if you send the goods prior to expiry of the deadline of fourteen days. A free return of the goods is possible. For this purpose, we provide you with a return label in your customer login by means of which you can return the package free of charge via Hermes or DHL. The return label will be provided to you exclusively via your customer login. You will only have to pay for a possible loss of value of the goods if this loss of value is due to handling that is not necessary for examination of the quality, characteristics and functioning of the goods.

        Exclusion of the right to withdraw

        There is no right to return and/or withdrawal for agreements

        • for the supply of goods that are not prefabricated and whose production is based significantly on the personal choice or determination of the consumer or that are clearly tailored to the personal needs of the consumer,
        • for the supply of goods that can perish quickly or whose expiry date would be exceeded quickly,
        • for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
        • for the supply of goods if, due to their nature, they were mixed inseparably with other goods after delivery,
        • for the supply of alcoholic beverages whose price was agreed upon contract conclusion but which can be delivered 30 days after contract conclusion at the earliest and whose current value depends on market fluctuations beyond the control of the business owner,
        • for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery,
        • for the supply of newspapers, magazines or pictorials with the exception of subscription contracts.

        End of the cancellation policy

         

        Complaint Procedure

        Online dispute resolution

        If you have not reached any extrajudicial settlement with us regarding problems with your purchase (e.g. for representation or warranty), please consult the European Commission's Online Dispute Resolution (OS) page with the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home.show

        Please note: we are not responsible for the contents of this site or the possibility of completing the complaint procedure through this site. We are neither obliged nor willing to participate in dispute resolution procedures before a consumer arbitration board.

        Our e-mail address for your direct contact and resolution of your problem with us is info@globetrotter.de

         

        Warranty

        Scope of warranty

        With this warranty, Globetrotter Ausrüstung warrants that all products purchased from us are suitable for the use presupposed under the contract, otherwise if they are suitable for normal use and have a quality that is customary for items of the same kind and that the buyer can expect according to the nature of the item (material defect). The warranty is thus linked to the concept of material defect within the scope of the warranty. Incorrect shoe size or shoe width are not considered a material defect.

        This warranty statement is a voluntary service provided by Globetrotter Ausrüstung to the customer.

        This warranty can be claimed by the person who purchased the product from Globetrotter Ausrüstung within the warranty period of 36 months from the date of purchase.

        The statutory warranty period (24 months) applies irrespective of this.

        Occurrence of a warranty case

        In the event of a warranty claim, please report it by email to service@globetrotter.de.

        Describe the material defect as precisely as possible and when and how you discovered it. We will then check your warranty claim. If we consider the warranty claim as given, we will confirm this in writing by email and send you the return label. Then return the defective or damaged product in as clean a condition as possible to:

        Fenix Outdoor Logistics GmbH
        - Globetrotter Reklamationen -
        Am Alten Flugplatz 7
        19288 Ludwigslust

        If Globetrotter is unable to provide a one-time remedy (removal of the defect or delivery of a defect-free item), please let us know whether you would alternatively like a credit/refund or a replacement item to the value of the purchased product at the time of purchase.

        In the event of a refund, please let us know your IBAN. For data protection reasons you can also call us at 040 67966179 or send us an e-mail to service@globetrotter.de. Your IBAN will be sent unencrypted. We cannot guarantee an encrypted reception.

        Exceptions to the warranty

         Excluded from the warranty are:

        • all contracts for the purchase of consumer goods such as personal care products or food
        • all contracts for which the right of withdrawal is excluded
        • repair or replacement of wearing parts
        • damage due to force majeure (such as lightning, war)
        • damage caused by misuse or improper use of the products
        • damage due to incorrect installation
        • own modification of the products
        • costs for transport, assembly and disassembly of the products outside Germany
        • all contracts for second-hand goods

        The burden of proof for the non-existence of an exception is on you.

        Exclusion of warranty

        A warranty is excluded if it is based on your misconduct with the product or the misconduct of a third party with the product.
        Consequential damages, i.e. damages that did not occur on the product, but due to a material defect of the goods, are also excluded from the warranty.

        Fraud prevention

        We store address data where, for example, identity theft has led to fraud or attempted fraud at our expense, or complete customer data (including name and customer number as well as address) if payment has not been made in full despite a collection order.

        Purpose: By comparing the data with current orders, we can avoid or minimize fraud or fraud attempts in the future.

        Storage period: This data is stored for 3 years and is deleted at the end of each year after the 3 year period has expired.   

        Legal basis: Art. 6 par. 1 sentence 1 lit. f GDPR

         

        Gift Voucher

        The gift voucher (previously GiftCard) can be redeemed by anyone who presents it while making the purchase, be it in the stores, via our order hotline or in the online shop. It is valid for 3 years. The beginning of the period is the end of the year in which the gift voucher was purchased. The gift voucher is not limited to specific brands or categories. A cash disbursement is excluded. If the value of the purchase exceeds the amount of the gift voucher, any payment option accepted by Globetrotter may be used to pay the balance. If the gift voucher is not used to the full extent, Globetrotter shall reserve the right to credit the remaining amount to the customer account.

         

        Promotional Vouchers / Promotional Coupons

        Our promotional vouchers and coupons ("vouchers") are little extras to make your purchase with us a memorable experience. For this to be possible, please note:

        • Vouchers may basically be redeemed by anyone in possession of the voucher. There might also be personalized voucher campaigns on certain occasions.
        • Vouchers may be redeemed only once, regardless of whether the full voucher amount has been used.
        • Vouchers may only be used once, i.e. only directly while making the purchase. No subsequent offset of the voucher amount will be possible.
        • Vouchers lose their validity in the event of return and/or replacement.
        • Voucher amounts cannot be disbursed in cash.
        • Vouchers cannot be credited to fixed-price books or used for the purchase of gift vouchers.
        • Vouchers may only be redeemed until the binding expiry date.
        • Vouchers cannot be combined with other special offers such as discount campaigns.
        • Only 1 voucher can be redeemed per purchase.

         

        Due Diligence on the Customer Account

        If you set up a Globetrotter customer account with us in the shop, you shall be responsible for diligent handling of the customer account and in particular for careful handling of the password.

        As soon as you discover that your customer account has been used for unauthorized orders, you shall notify us immediately and report an offence. In principle, we do not accept any liability unless you can prove to us that you have complied with the due diligence obligations.

         

        Electric and Electronic Devices

        We are not legally obliged to accept free-of-charge returns of electric or electronic equipment.

         

        Knives

        Knives are weapons in the sense of the legislation on weapons. With the purchase, the responsibility for carrying a knife passes to you.

         

        Privacy Notices

        Welcome to the Globetrotter website!

        http://eur-lex.europa.eu/legal-content/de/TXT/?uri=CELEX%3A32016R0679. As you have certainly noticed, a new European data protection law will become effective on May 25, 2018: the General Data Protection Regulation (Datenschutzgrundverordnung, DSGVO)

        Due to the new data protection law, we are required to inform you in a transparent manner about which data we process while you are visiting this website and buying via our web shop or our stores.

        Responsible party

        The responsible party is the one accountable for data processing in relation to the involved persons. For the website, this shall be

        Globetrotter Ausrüstung GmbH
        Fuhlsbüttler Straße 29
        22305 Hamburg

        Managing Directors: Andreas Bartmann, Ulf Gustafsson, Henrik Hoffman, Andreas Vogler.

        Data protection officer

        You can reach our data protection officer via Datenschutz@Globetrotter.de. She works off-site. E-mails to her address are forwarded directly so that confidential communication is ensured. You can contact her if you have questions regarding data protection but also if you wish to file a complaint.

        Supervisory authority

        The data protection officer is the internal contact person for data protection matters; but if that is not enough for you, you can contact the data protection authority. The supervisory authority responsible for Globetrotter is the Data Protection Officer of the State of Hamburg (Landesdatenschutzbeauftragter Hamburg).
        https://www.datenschutz-hamburg.de/. Incidentally, this address also applies for matters in the stores.

        General information on the new privacy policy

        Personal data

        What is it exactly? It is about personal data, i.e. data related to you. You do not have to be directly identifiable by your data, it is sufficient that the data can be used to establish a link to you as an individual. For example, your IBAN number can be used to establish a connection with you as a person; likewise, this can be done for instance through the IP address of your computer.

        Necessity principle

        One principle that remains unchanged, also on grounds of the DSGVO, is the necessity principle. It means that data processing shall be generally permissible if the data is absolutely necessary for the intended purpose. For example, your shoe size is not required for shipment of a T-shirt.

        Profiling

        Profiling is any type of automated processing of personal data that consists of using such data to evaluate certain personal aspects relating to an individual, in particular to analyze or predict aspects relating to job performance, economic situation, health, personal preferences, interests, reliability, behavior, whereabouts or relocation of said individual, Art. 22 DSGVO.

        Pseudonymization

        Pseudonymization means processing of personal data in such a way that the personal data can no longer be attributed to a specific data subject without additional information, provided that such additional information is kept separately and subject to technical and organizational measures to ensure that the personal data will not be assigned to an identified or identifiable individual.

        Contract data processing

        If we use contractors for data processing, we shall conclude a special contract processing agreement with the contractors and require the contractor to prove that they will handle your data in a correct way, Art. 28 DSGVO.

        However, using contractors is not always subject to Art. 28 DSGVO. For each use of contractors we check very accurately whether Article 28 DSGVO applies or not.

        With contractors headquartered outside of the European Union or outside of the member states that are recognized by the European Commission as safe third countries such as Iceland, Liechtenstein, Norway or Canada, we will base the client-contractor (controller-processor) relationship on the current standard contractual clauses of the European Commission.

        Joint responsibility

        Collaboration with certain contractors is classified as "joint controlling" pursuant to Art. 26 DSGVO. In this context, both companies shall be liable for your privacy on their own but mutually undertake to comply with the obligations under DSGVO. New is the requirement to conclude an agreement for this purpose. The essentials of the agreement will be provided to you for information.

        Your rights

        You have the following rights with regard to your personal data:

        • right to information
        • right to correction or deletion
        • right to restriction of processing (this ultimately means that the data may no longer be used for certain purposes)
        • right to objection against processing
        • right to withdrawal
        • right to data transferability (this right is a bit hard to explain, but please feel free to contact our data protection officer)

        However, all rights are not granted without restriction. There are limitations.

        Objection to or withdrawal from processing of your data

        A distinction is made between objection and withdrawal although the effect is ultimately the same, i.e. that data processing will become ineffective for the future. However, it is for example not possible to object to data processing with regard to your order in cases where a contract has been concluded.

        Revocation

        If you have consented to data processing (for example for newsletter mailing), you may revoke your consent to data processing. Revocation is for example possible in the newsletter itself (unsubscribe) but also via e-mail to RevocationDSGVO@globetrotter.de.

        Objection

        Objection works differently than revocation because revocation means that you have previously given your consent. In the event of objection, data processing is permissible based on legal grounds until you object to it. Objection is particularly relevant for data processing that is based on Art. 6 para. 1 sentence 1 lit. f DSGVO.

        On this basis, data processing shall be lawful if processing is necessary to safeguard the legitimate interests of the responsible party or a third party, and provided that the interests or fundamental rights and freedoms of the persons requiring the protection of personal data do not prevail. As far as our processing of your personal data is based on a balance of interests, objection is not possible so easily as there may be different perspectives.

        If you wish to object to data processing, you can use daten-schutz@globetrotter.de.

        Data processing

        In order for you to get an accurate idea of data processing, we will provide you with a relevant explanation for each process that you might go through while browsing the website or ordering something from us.

        https:

        To ensure undisturbed browsing for you, we equipped our website with an encryption technology for communication (https). HTTPS, the acronym for "secure hypertext transfer protocol", is a communication protocol for secure data transmission. Of course, this also applies to the ordering process.

        Browsing the website

        In the case of merely informative use of the website, i.e. if you do not register or otherwise provide us with information, we will only collect the personal data that your browser transmits to our server. In doing so, we will collect the following data that is technically necessary for us to show you our website and to ensure stability and security (§ 15 para. 1 Telemediengesetz [German Telemedia Law] - www.gesetze-im-internet.de/tmg/__15.html): IP address, date and time of the request, Greenwich mean time (GMT) time zone difference, requested content (specific page), access status / HTTP status code, amount of transmitted data, website from which the request was received, browser, operating system and its interface and language and version of the browser software.

        Contact only

        If you contact us by email (without customer relationship), we will store data such as your e-mail address and your inquiry in order to answer your questions. Name entries are optional.

        If you contact us by phone, data will only be stored internally via e-mails to the person responsible for answering for further processing.

        The e-mails will be archived on our servers for a maximum of 3 years; use of the e-mail address is excluded unless you become a customer or have given us consent for further use.

        Phone numbers

        If you call us and disclose your phone number, this number will be saved on the telephone system.

        WhatsApp

        We use WhatsApp for business communication. In this regard, we hereby inform you that, when using WhatsApp, your contacts will be shared with WhatsApp without their consent to WhatsApp.

        Ordering in the web shop

        Customer account

        For an order, we request your address data so that we can deliver the goods and/or to send an invoice to you, Art. 6 para. 1 sentence 1 lit. b DSGVO.

        We need your e-mail address to send you the order confirmation and the invoice as well as for further communication as part of the customer relationship, Art. 6 para. 1 sentence 1 lit. a and b DSGVO. Communication as part of the customer relationship shall not mean advertising.

        The date of birth is an optional entry so that we can send you age-related information, provided that you give your consent; also, the phone number is an optional entry.

        Similarly, data regarding your order and your payment option will be saved.

        Your data are saved in your customer account. Therefore, you cannot order from us as a guest because data saving is mandatory due to tax-related storage rules alone. You can request a login for your customer account. 

        There, you have an overview of your customer relationship with us and the possibility to change your personal data such as your banking information. For security reasons, bank data are stored in an encoded ("x-ed") format. Credit card data cannot be saved.

        Careful handling of the password and your customer account shall be your own responsibility. Do not share it with anyone else.

        You may have the access to the customer account blocked. Please contact our customer service.

        Address verification

        For the purpose of deliverability of the goods, we will have your address verified by a contractor with whom we have concluded a contract data processing agreement, Art. 28 DSGVO.

        Credit assessment

        We perform an automated credit assessment based on certain rules (e.g. value of goods) to offer you suitable payment options. In doing so, we collect information from credit agencies that allow for conclusions about a statistical probability of payment. The information also includes address data. The legal basis for this is Art. 6 para. 1 sentence 1 lit. f, 22 DSGVO.

        We will not obtain any statements about your creditworthiness but only a probability value.

        You can find the information according to Art. 14 DSGVO (in cases where the personal data are not collected from the involved person but from the credit agency) here: finance.arvato.com/icdinfoblatt.

        Internal score

        We determine an internal score, e.g. whether you have always paid on time. The score system is based on a traffic light; green stands for customer relations with no cause for complaints. Red means that we refrain from any further shipment.

        Payment

        We offer you various payment options. In doing so, we work with different data processing workflows on grounds of Art. 6 para. 1 sentence 1 lit. a and b DSGVO:

        Credit card

        Upon successful entry of your credit card data and security credentials, the amount will be pre-authorized on your credit card. The actual debit of the amount will occur as soon as the goods are shipped. For your security we participate in "Verified by Visa" as well as "3D Secure System". We do not store any credit card data.

        Instant transfer

        After the "Check & Confirm" page during in the order process, you will be redirected to your online banking where you make the payment with your personal security credentials directly through your bank.

        SEPA direct debit

        When you order by phone, you provide the consent for the SEPA mandate verbally and in the web shop by entering your IBAN number. We will notify you about the direct debit by e-mail (SEPA direct debit notice).

        Dispatch

        We hired contractors for dispatch. However, they do not work as part of contract data processing (see contract data processing).

        To give you a continuous overview of your order history, we forward the e-mail address to the parcel service only for this purpose. This way, you may be informed about the current status of your shipment by the parcel service. Information from the parcel service provider will be sent by e-mail provided that you give your consent.

        Debt collection

        In the event of delayed receipt of payment, we are entitled to hire debt collection agencies or lawyers for external debt collection. This shall not be contract data processing in the sense of Art. 28 DSGVO. Only the information required for debt collection shall be submitted in this context, Art. 6 para. 1 sentence 1 lit. b DSGVO.

        Storage period

        On grounds of commercial and fiscal regulations, we are obliged to store your invoicing, payment and order data for a period of ten years, e.g. § 14 b Umsatzsteuergesetz [German Sales Tax Law] (www.gesetze-im-internet.de/ustg_1980/__14b.html ). However, we will restrict processing after 3 years, i.e. your data will be used exclusively for compliance with legal obligations. 

        Customer loyalty programs

        We engage in various customer loyalty programs. 

        Newsletter

        If you give your consent, we will send you product information and other information of interest to you, including your GlobePoint stand. The legal basis is Art. 6 para. 1 sentence 1 lit. a DSGVO. We have used contractors for submission of the newsletter, see contract data processing. To register for our newsletter we use the so-called double opt-in procedure. This means that after your registration we will send an e-mail to the specified e-mail address in which we ask you to confirm that you wish to receive the newsletter. This is to ensure that newsletters will only be received by those who have explicitly signed up. We only need your e-mail address for submission.

        Evaluation of user behavior

        Please note that we evaluate your user behavior when sending the newsletter. For this evaluation, the submitted e-mails include so-called web beacons or tracking pixels that represent one-pixel image files stored on our website. For the evaluations, we connect the data mentioned in § 3 and the web beacons to your e-mail address and a personal ID. With the data obtained this way we create a user profile to tailor the newsletter to your personal interests. In doing so, we record when you read our newsletters and which links you click on in these newsletters and draw conclusions about your personal interests. We link these data to your actions on our website. The evaluation is done by a contractor, see contract data processing. We use these data for strategic purposes.

        Personalized newsletters

        We currently personalize newsletters only according to gender aspects. You may object to this. datenschutz@globetrotter.de.

        Customer relationship

        In addition, we have certain data regarding your purchase evaluated by a contractor headquartered outside of the European Union for strategic purposes of our company, see contract data processing. No sensitive data are submitted, Art. 22 DSGVO.

        GlobetrotterCard

        To the extent to which GlobetrotterCard is created physically as part of the bonus program, we use a contractor for the creation and dispatch of the card, see contract data processing. For this purpose, we share your name, address data and customer number with the contractor. The data will be deleted at the contractor after shipping.

        As part of the partner card, the partner is entitled to information regarding the respective score and status.

        As part of the DAV GlobetrotterCard, we share your name and address details with Deutscher Alpen Verein [German Alpine Club] (DAV) to find out whether you are a member of DAV. We have concluded an agreement with DAV for joint responsibility in accordance with Art. 26 DSGVO. On this basis, DAV and our company are jointly responsible for compliance with the requirements to protect your data. The essentials of the agreement will be made available to you.

        Competitions

        When running competitions with cooperation partners with whom we work on a regular basis (e.g. Wikinger Reisen) we conclude a joint responsibility agreement for data processing, Art. 26 DSGVO. On this basis, the cooperation partner and our company are jointly responsible for compliance with data protection requirements. The essentials of the agreement will be made available to you.

        We only share the data that is required for running the competitions with our cooperation partners, see necessity principle.

        The competitions are run by a contractor outside of the European Union, see contract data processing.

        Print mailings

        We send print mailings (e.g. the magazine) to mailing addresses of certain customers. Art. 6 para. 1 sentence 1 lit. b DSGVO. You may object to this, Art 21 DSGVO. Please feel free to send your objection to datenschutz@globetrotter.de.

        Events

        At events, which are mostly organized by the stores, we may take photos of the visitors and publish them in various media that we are responsible for. We will only use photos that are not inappropriate. Art. 6 para. 1 sentence 1 lit. f DSGVO in connection with § 23 KUG [German law regulating art and copyright questions] (www.gesetze-im-internet.de/kunsturhg/__23.html).

        Cookies

        Cookies are small text files that are saved on your computer and that allow for an analysis of your use of the website. The information can be thought of as electronic crumbs left by a cookie.

        We can read these cookies during your next visit to this website. We use cookies to be able to identify you for subsequent visits, provided that you have an account with us. Otherwise, you would have to log in again for each visit.

        Third-party cookies

        Cookies are set by third parties through various web analysis tools (see next chapter).

        Conversion cookie

        Given that the cookie has not yet expired, the conversion cookie is used to check whether certain sub-pages, for example the shopping cart from our online shop system, were opened on our website. The conversion cookie allows both us and the third party to understand whether a certain person who came to our website via a specific ad has generated revenue, i.e. completed or canceled a purchase of goods.

        Flash cookie

        A flash cookie is a cookie linked to Adobe Flash Player - i.e. a file in which user related data are stored when visiting a website for later retrieval by the respective website or web application. The Flash cookies used are not recorded by your browser but by your Flash plug-in.

        HTML5 storage objects

        As an alternative to cookies, we use HTML5 storage objects that are placed on your device to analyze your visit on our website.

        Storage period of cookies

        Transient cookies are deleted automatically when you close the browser. They include in particular session cookies. Session cookies store a so-called session ID that are used to assign different requests from your browser to the common session. This will allow your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.

        Persistent cookies are deleted in an automated way after a specified period that may differ depending on the cookie. For example, Flash cookies also have a longer lifespan than normal text cookies. A conversion cookie will expire after 30 days. HTML5 cookies do not have an automated expiry date.

        Settings of cookies

        You can configure your browser setting according to your requirements and decline for example acceptance of third-party cookies or all cookies. However, please note that you might not be able to use all features of this website in that case.

        Flash cookies are not easy to manage on the target computer. If you do not wish to process Flash cookies, you will have to install an appropriate add-on.

        Consent

        When opening the website, you have to give your explicit consent to the use of cookies. (Art. 6 para. 1 sentence 1 lit. a DSGVO).

        Web analysis tools

        We use tools on our site that enable us to analyze your behavior as a user. To obtain information about this matter, you can also get a general overview on the following website: www.ghostery.com.

        Bing Ads

        This website uses Bing Ads (bingads.microsoft.com) to display advertisements. Therefore, Bing Ads sets a cookie as soon as you have landed on our site via a Bing Ads advertisement and transmits this information (including the IP address) to the U.S.

        The data and information collected through the use of the conversion cookie are used by Google to create visitor statistics for our website. We subsequently use these visitor statistics to determine the total number of users who have been referred to us via Bing Ads, i.e. to determine the success or flop of the respective ad and to optimize our ads for the future.

        The collected data can be used to create user profiles under an alias. The collected data will neither be used without your consent to identify you as a person nor linked to your personal data through the bearer of the alias, Art. 6 para. 1 sentence 1 lit. f DSGVO, § 15 TMG (www.gesetze-im-internet.de/tmg/__15.html).

        You can find the new privacy policy of Microsoft and Bing Ads here: privacy.microsoft.com/de-de/privacystatement.

        Criteo

        This website uses Criteo for marketing and optimization purposes. Criteo is a feature that allows you to mark your visit on our website with a cookie so that you can be re-targeted, i.e. through advertisements on other websites (so-called retargeting). This data can be used to create user profiles under an alias. The collected data will neither be used without your consent to identify you as a person nor linked to your personal data through the bearer of the alias, Art. 6 para. 1 sentence 1 lit. f DSGVO, § 15 TMG (www.gesetze-im-internet.de/).

        The privacy policy of Criteo can be found here: www.criteo.com/de/privacy.

        If you find the advertisements too bothersome, you can always deactivate them. Please click on the small blue arrow in the top right corner of the advertisement. You will be redirected to the website of Criteo where you can opt out from our advertisements. Please note, however, that this usually applies to the current browser only.

        With Criteo we conclude an agreement for joint data processing responsibility, Art. 26 DSGVO, according to which the cooperation partner and ourselves are jointly responsible for compliance with protection requirements for your data. The essentials of the agreement will be made available to you shortly.

        DoubleClick

        This website uses DoubleClick for marketing and optimization purposes. DoubleClick is a feature that allows us to mark your visit on our website with a cookie so that you can be re-targeted. This data can be used to create user profiles under an alias. The collected data will neither be used without your consent to identify you as a person nor linked to your personal data through the bearer of the alias, Art. 6 para. 1 sentence 1 lit. f DSGVO, § 15 TMG (www.gesetze-im-internet.de).

        The new privacy policy of Google can be found here: policies.google.com/privacy?hl=de.

        Drawbridge

        Drawbridge creates individual activity profiles based on stationary as well as mobile devices without using cookies according to their own information. However, even the computer is ultimately linked to a person via the IP address. These activity profiles are analyzed and interpreted according to statistical and probabilistic aspects. The collected data will neither be used without your consent to identify you as a person nor linked to your personal data through the bearer of the alias, Art. 6 para. 1 sentence 1 lit. f DSGVO, § 15 TMG (www.gesetze-im-internet.de/tmg/__15.html).

        The new privacy policy of Drawbridge can be found here: drawbridge.com/privacy.

        Fit Analytics

        We use the Fit Analytics tool on our website. By using this tool you can get a recommendation for your suitable clothing size. The following data are required for use on a voluntary basis: gender, height, weight, age, reference item or brand (optional), bra size, body type, wearing preference and past purchases.

        This website also uses Fit Analytics for marketing and optimization purposes. Fit Analytics is a feature that allows us to mark your visit on our website with a cookie so that you can be re-targeted. This data can be used to create user profiles under an alias. The collected data will neither be used without your consent to identify you as a person nor linked to your personal data through the bearer of the alias, Art. 6 para. 1 sentence 1 lit. f DSGVO, § 15 TMG (www.gesetze-im-internet.de/tmg/__15.html).

        The privacy policy for Fit Analytics can be found here: www.fitanalytics.com/files/Privacy_Policy_DE-EN_FitA.pdf.

        Google AdWords

        This website uses Google Adwords to display advertisements. Bing Ads therefore sets a cookie as soon as you have landed on our site via a Google Adwords ad and transmits this information (including the IP address) to the U.S.

        The data and information collected through the use of cookies are used by Google to create visitor statistics for our website. We subsequently use these visitor statistics to determine the total number of users who have been referred to us via AdWords ads, i.e. to determine the success or flop of the respective AdWords ad and to optimize our AdWords ads for the future.

        The collected data can be used to create user profiles under an alias. The collected data will neither be used without your consent to identify you as a person nor linked to your personal data through the bearer of the alias, Art. 6 para. 1 sentence 1 lit. f DSGVO, § 15 TMG (www.gesetze-im-internet.de/tmg/__15.html).

        Further information and the applicable privacy policies of Google can be found at www.google.de/intl/de/policies/pr

        Google Analytics

        We use Google Analytics, which is based on cookies, using s. cookies. The information generated by the cookie is usually transmitted to a Google server in the U.S. and stored there. This is done as part of contract data processing, see contract data processing.

        Likewise, the IP address is transmitted to Google by your browser. We have activated the IP anonymization on this website so that your IP address will be truncated by Google within the European Union or in Liechtenstein, Iceland and Norway prior to submission. Only in exceptional cases will the full IP address be sent to a Google server in the U.S. and shortened there. We do not [Anm. KS: Verb fehlt] the IP address transmitted by the browser with other data [Anm. KS: Unvollständiger Satz] // Wir führen die vom Browser übermittelte IP Adresse nicht mit anderen Date

         

        The IP address submitted by your browser as part of Google Analytics will not be linked to other data by Google, in any case not at our request.

        You can prevent collection as well as processing of these data by Google by downloading and installing the browser plug-in available at the following link: tools.google.com/dlpage/gaoptout?hl=de.

        This website uses Google Analytics with the extension "_anonymizeIp ()". As a result, IP addresses are processed in a shortened format so that they cannot be traced to a specific person. To the extent to which the data collected about you can be linked to a person, this link will be excluded immediately and the personal data will be deleted promptly.

        The legal basis for the use of Google Analytics is Art. 6 para 1 sentence 1 lit. f DSGVO, § 15 TMG (www.gesetze-im-internet.de/tmg/__15.html).

        The new privacy policy of Google can be found here: policies.google.com/privacy?hl=de.

        Google Remarketing

        This website uses Google Remarketing for marketing and optimization purposes. Google Remarketing is a feature that allows us to mark your visit on our website with a cookie to re-target you and to place advertisements on other websites. The collected data can be used to create user profiles under an alias. The collected data will neither be used without your consent to identify you as a person nor linked to your personal data through the bearer of the alias, Art. 6 para. 1 sentence 1 lit. f DSGVO, § 15 TMG (www.gesetze-im-internet.de/tmg/__15.html).

        The new privacy policy of Google can be found here: policies.google.com/privacy?hl=de.

        Scarab Research

        This website uses Scarab Research, a product of Emarsys, to be able to offer you products tailored to your preferences and interests. Scarab Research is a feature that allows us to mark your visit on our website with a cookie in order to re-target you.

        The new privacy policy of Emarsys can be found here: help.emarsys.com/hc/en-us/articles/360005205113-Emarsys-web-data-collection-and-data-privacy

        Social media plug-ins

        We currently use the following social media plug-ins: [Facebook, YouTube, Twitter, Google +, Instagram]. In doing so, we use the so-called two-click solution. This means that when you visit our site, no personal data will generally be shared with the providers of the plug-ins in the first place. You can identify the provider of the plug-in by the mark on the box over their initial letter or logo. We give you the opportunity to communicate directly with the provider of the plug-in via the button. Only if you click on the highlighted field and activate it in the process, the plug-in provider will receive the information that you have accessed the corresponding website of our online service. By activating the plug-in, personal data will consequently be submitted by you to the respective plug-in provider and stored in the U.S.

        In particular, the plug-in provider collects data via cookies; see cookies.

        We neither have any influence on the collected data and data processing operations, nor do we know the full extent of data collection, the purposes of processing, the retention periods. We do not have any information about deletion of the collected data by the plug-in provider either.

        If you are logged in at the plug-in provider, your data collected on our site will be assigned directly to your existing account with the plug-in provider. If you click on the activated button and for example link the page, the plug-in provider will also save this information in your user account and publicly share it with your contacts. We recommend you to log out regularly after using a social network but especially before activating the button as this will prevent your information from being assigned to your profile with the plug-in provider.

        The new privacy policy for Twitter can be found here: twitter.com/privacy?lang=de#update. In the section "Privacy and Security" in your account settings there is the item "Individualization and Data" that opens the respective sub-page via the "edit" link. There you can personalize your settings.

        The new privacy policy for Facebook can be found here: www.facebook.com/about/privacy/update.

        The new privacy policy for Instagram can be found here: instagram.com/about/legal/privacy/.

        We will integrate our videos in our website in compliance with the data protection requirements.

        The new privacy policy of Google can be found here: policies.google.com/privacy?hl=de.

        Chat

        Through Userlike we give you the opportunity to chat with us.

        Globetrotter App

        In case you use our Globetrotter App, this app is linked to our website. If the app provider requires access to your contacts, we will comply with the requirements for "Data Privacy by default". Your mobile number will be saved if you use the app.

        Stores

        If you order something in one of our stores, we will collect your data so that we can notify you as soon as the goods arrive at the store and that our team can assign the goods to you during collection, Art. 6 para. 1 sentence 1 lit. b DSGVO.

        To exchange goods, we need your address data for tax reasons.

        Globetrotter Wandertage

        Globetrotter Wandertage [hiking days] is organized by a contractor with whom we concluded a relevant agreement for contract data processing, Art.28 DSGVO.

        We need your e-mail to send you the order confirmation.

        Names and dates of birth of the fellow travelers are required for example to book bus and train tickets; the name is needed when the customer books other trips for his fellow travelers.

        We will use the information regarding the hiking days, in particular the data from your native region, for future optimization of the hiking days. 

        Our people

        What is the point of the best spam filter when people pull the e-mails out of the spam folder and open them? For this reason, our people are regularly trained in the field of data protection. According to our corporate philosophy, you are more to us than a simple customer number and therefore your privacy matters for us.

        A few concluding words:

        We hope to have informed you comprehensively about data processing. In case you still have questions, please feel free to contact datenschutz@globetrotter.de.

        Version

        This second version of the privacy policy shall apply from 05 June 2018 onwards.

         

        Competitions

        Conditions of participation

        Competitions are run by us independently or in cooperation with various cooperation partners. Competitions can mean in this context prize competitions, competitions or raffles (collectively referred to as "competitions").

        Participation

        Eligible are persons aged at least 18 years. Participation is not conditional on any order. Orders will not increase the chances of winning either. Our employees or persons sharing a household with them and/or employees of the respective cooperation partners or persons living in a household with them are excluded from participation.

        Implementation and management

        Implementation of the competition and selection of the prizes shall be our duty to the extent to which the competition is not run by a cooperation partner. In the latter case, the respective cooperation partner shall be responsible for implementation of the competition and selection of the prizes. In that regard, also the competition conditions of the cooperation partners shall prevail. In case of exceptions to this rule, the participant will be informed separately in advance.

        We reserve the right to discontinue or terminate the competition until the point at which the winner is announced without prior notice and without giving reasons, in particular for technical, organizational or legal reasons.

        Prize

        Only one prize can be won per participant in a competition unless something else is stipulated explicitly. If several participants have given the correct answer, the winner will be drawn by lot.

        There is no right to cash disbursement of a non-cash, cash or travel voucher prize. If the winner does not respond within four weeks of receiving the prize notification (96 hours before the start of the event in case of ticket prizes), the right to the prize will be forfeited.

        Cash prizes are usually paid to the winner via bank transfer. If a payment cannot be made within 3 months after sending the prize notification for reasons beyond our responsibility, the prize will be forfeited. Claims against us shall be excluded in that case.

        If a winner does not claim his prize, no other winner will be determined. The prize will be forfeited.

        The right to the prize cannot be ceded in cases where the competition is directly linked to the participant as a person.

        In the event of winning, the participant shall declare that he will bear any potentially arising costs, expenses and other services that are not expressly included in the prize.

        Travel voucher prizes are usually handled by a tour operator. Upon confirmation of the trip, the winner shall be subject to the travel conditions of the operator. If the trip cannot be started for reasons beyond the responsibility of the tour operator (e.g. missing visa for the participant), the right to the prize shall lapse.

        Liability

        Upon handover of the prize, we shall be released from all obligations, regardless of whether the prize is handed out by ourselves or by a cooperation partner, unless we are culpable of intent or gross negligence in a way that handover of the prize becomes impossible.

        We do not assume any liability for damages caused by the cooperation partner or other third parties (e.g. tour operators).

        Claims related to prizes received from third parties shall be addressed directly to the cooperation partners that hand out the prizes. In this respect, the participant shall release us from any third party claims.

        Data use / data sharing

        We use contact information exclusively for prize notification. If we notify the participant by phone or e-mail, his participation shall imply his consent to this notification mode.

        In the case of a joint competition, we will transmit the winner's data to the respective cooperation partner in order to enable handover of the prize. Data collection will possibly be handled directly by the cooperation partner. In both cases, we shall not be liable for improper use of the data, for example for advertising purposes by the cooperation partner. As far as we are concerned, data is shared for a specific purpose. Should the cooperation partner request the participant's consent for the use of data, this will be done independently of us.

        Winner data will only be shared with other third parties (e.g. tour operators) where required for handover of the prize.

        We will possibly require the winner's banking information to transfer cash prizes. The banking information will be deleted properly after payment.

        The first names and places of residence of the winners will be published. In case the prize is a voucher for a Globetrotter event or a trip, we might publish pictures of the participant in connection with the event or trip.

         

        Photo Contests

        Conditions of participation

        In photo contests, participants shall declare to be the authorized authors or owners of the photos and ensure the consent of the persons that are displayed and identifiable on the photos. They shall transfer a free-of-charge right of use for the photos to Globetrotter, in particular the right to publication on the Internet, in GlobeNews or in other printed media. Changes to the photos will only be made by Globetrotters to the extent that they do not distort the image's original message. The winner will be determined by a jury appointed by Globetrotter. In addition, the terms and conditions for competitions shall apply.

         

        EHI-Certified Online Shop

        Our shop www.globetrotter.de bears the quality label 'EHI Geprüfter Online-Shop' [EHI-certified online shop]. In order to obtain this label, we are regularly monitored by EHI Retail Institute GmbH for compliance with the criteria of the EHI Code of Conduct. You can view the Code of Conduct at this link: www.shopinfo.net/haendler/kriterien/index.html.

         

        Disclaimer

        Links

        This website contains links to third party websites ("external links"). During first-time integration of the external links, we checked the external contents for possible legal violations. No violations were evident at that time. However, we have no influence whatsoever on the current and future design and on the content or offers of the linked pages.

        If we learn about legal violations, external links will be deleted immediately. Please inform us where required.

        Copyright

        The information provided on the website and created by ourselves such as photos, images, data, texts or other materials ("content") are covered by the (joint) copyright of Globetrotter. They may not be used for commercial purposes, especially not shared in various media such as on the Internet, without our prior consent.

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